Contact information

Contact Information

If you have any questions regarding Bid3Bid4 auctions, bidding, winning bid payments, orders, shipping, consignments, or auction items, please feel free to contact us.

Customer Service

WhatsApp: +852 9234 6651
Email: jerseys@bid3bid4.com
Instagram: bid3bid4
Facebook: bid3bid4
Website: bid3bid4.com

To help us handle your enquiry more efficiently, please provide the following information where applicable:

Name
Email address
Contact number
Order number
Auction item name or link
Details of your enquiry

Winning Bid & Payment Enquiries

Successful bidders must complete payment within 48 hours of winning the auction.

If payment is not completed within the 48-hour period, the winning transaction may be cancelled in accordance with our Terms of Service.

If you have any questions regarding payment, order status, or auction results, please contact us with the relevant item name, item number, and order details.

Shipping & Collection Enquiries

Buyers in Hong Kong may choose either in-person collection or local courier delivery. The final collection or delivery arrangement will be confirmed between Bid3Bid4 and the buyer.

In-person collection is free of charge. Local courier delivery within Hong Kong is subject to a standard shipping fee of HK$50, excluding shipping insurance/protection.

Shipping protection based on the item's final purchase price may be arranged upon request, where such coverage is available from the courier. The related insurance cost must be fully borne and paid by the buyer.

If the buyer declines shipping protection, the buyer shall bear all risks of loss or damage during transit, and Bid3Bid4 shall not be held liable.

For overseas orders, the standard HK$50 local shipping fee does not apply. International shipping charges will be quoted separately according to the destination and must be paid by the buyer.

Overseas deliveries must include shipping insurance based on the item's final purchase price where such coverage is available. Shipping and insurance charges must be confirmed and paid before dispatch.

If insurance is unavailable for the destination, Bid3Bid4 will contact the buyer before arranging delivery. If the buyer instructs us to proceed without insurance, the buyer shall bear all risks of loss or damage during transit.

Lost or Damaged Parcels

If a parcel is lost or damaged during delivery, please contact us within 3 calendar days of delivery, or within 3 calendar days of the scheduled delivery date in the case of a lost parcel.

The buyer must retain the item, all original packaging, and relevant documents so that a claim can be submitted to the courier or insurance provider.

All claims are subject to the terms, assessment, and approval of the relevant courier or insurance provider.

Bid3Bid4's liability for delivery loss or damage is limited to the actual compensation recovered from the courier or insurance provider. No additional reimbursement will be provided by Bid3Bid4.

Consignment Enquiries

Bid3Bid4 currently focuses on accepting player-related football jerseys and memorabilia for consignment.

If you would like to submit an item for consideration, please provide:

Clear photographs of the item
Player and team details
Year or season
Item history and provenance
Details of whether the item is match-worn, player issue, signed, or otherwise player-related
Any supporting documentation or evidence of authenticity

All submissions will be reviewed by Bid3Bid4 before an item is accepted for consignment.